As per the research by the App Analyst, it shows that some of the iOS apps use an analytics tool to secretly record the iPhone screen, every single move or swipe and what you are doing is recorded by these apps. And it all can be done with the help of analytics tools. After watching the App Analyst report, Apple immediately told all the app developer to remove the screen recording code from their apps and if they would not do it then get ready to be removed from the App Store. As we are aware that maximum numbers of applications do not ask for permission to record all your activities and your screen. This is the main and the most illegal way as it directly goes against the App Store Review Guidelines, which is explained by a spokesperson to the App Analyst “importantly need those apps to request specific user consent and provide a clear visible indication when recording, logging, or otherwise making a record of user activity.”
Further, App Analyst described that while the analytics tool is supposed to hide important data and personal information recorded from the users’ screen, information such as passport details, phone number, current income, credit card numbers are getting out. As per the given information by a spokesperson, Apple has already reached out to the app developers whose apps are breaking the guideline and policies, and Apple will take an immediate step toward it is important. In one example, Cupertino tell informed the app developer that they have only one day left to remove or delete the screen recording code from the app and resubmit their app. And in any case, if they won’t able to resubmit or fail to fix the issue within the given time, their application would be removed from the App Store.
The company, which provides the screen recording technology is Glassbox. Now, the companies in interrogation or question, which includes Air Canada, Abercrombie & Fitch, Expedia, and Hotels.com, are practicing. What actually this technology does is it allows those clients to replay a user’s activity. In one of the statements by Glassbox, it directly denied and clearly say no that his clients are not “spying” on users, emphasizing that it, offers his customer with the tools to hide every characteristic part of private and personal data. In addition, the said that it does not share any personal or private information with third person or parties and that the details and personal information it takes are “highly secure and encrypted.
Here is what Glassbox has said:
“App Analyst study puts valid concerns. Still, we think it is partial and doesn’t decently carry the many benefits for our customers and their users, or reflect the security and privacy capabilities inherent in Glassbox.
Glassbox and its customers are not involved in “spying” on users. Our goals are to improve online customer experiences and to protect consumers from a compliance perspective. Since its inception, Glassbox has helped organizations improve millions of customer experiences by providing tools that record and analyze user activity on websites and apps. This information helps companies better understand how consumers are using their services, and where and why they are struggling.
We are powerful supporters of user privacy and security. Glassbox presents its customers with the tools to hide every characteristic part of personal data. We strongly believe that our customers should have clear policies in place so that consumers are aware that their data is being recorded — just as contact centers inform users that their calls are being recorded.
Moreover: No data collected by Glassbox customers is shared with third parties, nor enriched through other external sources.
Glassbox meets the highest security and data privacy standards and regulations (Example. SOC2, GDPR), and all data captured via our solution is highly secured and encrypted. We provide our customers with the ability to hide every part of data entered by a consumer, restrict access to authorized users, and maintain a full review log of every user accessing the system.
We don’t directly record data and provide customers with session replay. Brands come to us because Glassbox means source-proof, tamper-proof, encrypted records of digital activity. These characteristics make Glassbox invaluable, not to ‘spy’ on customers, but to (1) aid in creating the best and easiest digital journey, and (2) protects both brands and customers with evidential truth that allows for safe and compliant digital experiences.