Some reports come out from several different sources claim that few brand new iPhone is not charging while screen if OFF they are only charging when iPhone screen is ON.this affect both iPhone XS and iPhone XS Max. But the report also suggests that it is not a hardware problem it is a software-based problem, yet not constant across all devices.
Youtuber Unbox treatment was alerted to this serious issue and perform a test where he plugged some brand new iPhone XS and iPhone XS Max and start noticing that whether they charge while asleep, and saw that several iPhone XS and iPhone XS Max did not begin charging until the screen is ON. Not only that, one iPhone XS Max was stuck in sleep mode while plugged in and he can not take the iPhone from stuck way while plugged in and when he unplugged the iPhone it starts behaving normally.
Unbox Therapy tested all of the phones using a wired charger and noticed at the beginning of the video that he hasn’t had an issue with a wireless charging block.
The problem may arise from a security feature introduced before iOS 12 came out that prevented iPhones from connecting to other devices like Computers if they haven’t been unlocked recently.
By this way, iPhone can’t be compromised as easy as it looks.
It is not happening while plugging an iPhone into a wall charger.
Apple did not answer a question about whether it will fix or Not. Hopefully, it’s a software issue that can be easily fixed by an UPDATE.
In the meantime, make sure your iPhone XS and iPhone XS Max are not in a sleep mode whenever you plugged in and made sure that it is charging or NOT.
One of the user’s comments about it, “So just got my new iPhone and noticed some severe problem about the charging issue. He connects the lightning cable to my phone to charge and most of the time it will automatically charge. However, he noticed several times plugging the phone in and not charging up. Tried unplugging and plugging back in, sometimes it’ll work. He started to test it out. And He also noticed that many times he plugged it in, and iPhone is not charging.